lohanFrequently Asked Questions
Our users ask us about account setup, deposit and withdrawal methods, game rules across our live-dealer tables and sportsbook, security practices, and how to navigate our platform. This page covers the questions we hear most often across these topics.
We at lohan built this FAQ to answer your immediate questions without requiring you to contact support. If your question falls outside these categories, or if you need real-time assistance, our support team is available during standard business hours. For broader policy questions, refer to our legal notice and full terms of service, both linked in the site footer.
To find your answer: scan the topic headings below, then click the question that matches your concern. Each answer includes concrete steps or named options so you can move forward without guesswork. If you remain uncertain after reading, reach out to support with your account email and a description of what you need.
Topics covered on this page:
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, and other methods
- Game rules and marketsfootball betting, live-dealer tables, slots, and esports coverage
- Security and account careaccount protection and access issues
If you forget your lohan password, visit the login page and click "Forgot Password." Enter the email address associated with your account. We'll send you a password-reset link to that email. Click the link, and you'll be taken to a form where you can create a new password. Your new password must be at least 8 characters and include uppercase, lowercase, and numeric characters for security. Once you've set your new password, you can log back in immediately. If you don't receive the reset email within a few minutes, check your spam folder or contact support with your account email so we can resend it.
If you forget your lohan password, visit the login page and click "Forgot Password." Enter the email address associated with your account. We'll send you a password-reset link to that email. Click the link, and you'll be taken to a form where you can create a new password. Your new password must be at least 8 characters and include uppercase, lowercase, and numeric characters for security. Once you've set your new password, you can log back in immediately. If you don't receive the reset email within a few minutes, check your spam folder or contact support with your account email so we can resend it.
If you notice unusual activity on your lohan account—unexpected withdrawals, login attempts from unfamiliar locations, or messages you didn't send—take action immediately. First, change your password from a secure device using the password-reset flow. Second, enable two-factor authentication (2FA) in your account settings if it's not already active; this adds a security layer that requires a code from your phone when you log in. Third, review your recent login history and connected devices in the security section of your account dashboard. If you see logins you didn't authorize, you can end those sessions remotely. Finally, contact our support team and provide details of the suspicious activity; we can review your account and assist further if needed.
Payments and transactions
Deposits via local payment, online payment, or e-wallet on lohan follow a straightforward flow. After logging in, navigate to your account's Deposit section and select your preferred payment method. You'll see available deposit ranges and any applicable processing notes. Once you enter your amount and confirm, you're redirected to the payment provider's app or portal to authorize the transfer. Complete the payment in your mobile banking, local payment, or online payment app using your balance or linked bank account. After authorization, you return to lohan, and the funds appear in your account within minutes. During high-traffic periods (such as around Liga 1 matches or Idul Fitri), processing may take slightly longer, but typically completes quickly. If your deposit doesn't arrive after subject to verification, check the transaction status in your lohan deposit history; if it shows pending, wait a bit longer. If it shows failed, try again or contact support.
We at lohan support deposit ranges that vary by payment method. e-wallet, mobile banking, local payment, and online payment each have minimum and maximum limits per transaction; these are displayed in the Deposit form once you select your method. Bank transfers via e-wallet, mobile banking, local payment, or online payment may offer different minimums and maximums. e-wallet and mobile banking also carry their own ranges. In general, our minimums start at a modest level to allow small deposits, while maximums are set high enough for most user needs. If you find a deposit range doesn't suit your intention, you can make multiple deposits in separate transactions. All deposit amounts must be in Indonesian Rupiah (IDR). If you're unsure of a specific method's range, the deposit page clearly shows it before you proceed to payment.
Our lohan support team operates live chat during standard business hours on weekdays. Coverage is extended during major sporting events (Liga 1 matches, Piala AFF tournaments, MotoGP races) and around holidays like Idul Fitri and Idul Adha to handle higher inquiry volume. Outside business hours, you can submit a support ticket via email, and our team will respond within a standard response window. Check the support page in your account for exact hours and any current schedule adjustments. If live chat is unavailable when you visit, the support widget will display the next available time and offer an option to leave a message or send an email so we can reach back to you.
Game rules and markets
We at lohan cover a broad range of football tournaments and leagues through our sportsbook. Major markets include Liga 1 (Indonesian domestic league), Piala AFF (Southeast Asian championship), Piala Indonesia, Champions League, Premier League, La Liga, Serie A, Bundesliga, and international fixtures. We also list MotoGP, badminton events, and esports tournaments such as Mobile Legends Professional League and Free Fire tournaments. Markets vary by fixture schedule; during off-season periods, coverage adjusts accordingly. You can browse available markets in the Sportsbook section of lohan, where each fixture shows the available bet types (1X2, over/under, handicap, etc.). If you're looking for a specific match or tournament, use the search or filter tools to narrow down options quickly.
Free bets and free spins are promotional credits that lohan may offer to new or existing users under specific conditions. Free bets let you place a wager on sportsbook markets without using your own account balance; any winnings from a free bet (minus the free bet amount) are credited to your account as real funds, subject to withdrawal terms. Free spins apply to slot games and let you spin the reels a set number of times without deducting your balance. These promotions appear in your account under a dedicated Promotions or Rewards section, and they carry terms such as a minimum odds requirement (for free bets) or playthrough conditions (for free spins). The exact terms are always displayed when a promotion is available. Use them by navigating to the eligible game or market and selecting the free bet or free spins option at checkout.
Security and account care
Withdrawals via mobile banking, local payment, or online payment on lohan work in reverse of deposits. Navigate to the Withdraw section in your account, select your payment method, and enter the amount you wish to withdraw. Your withdrawal request is then processed by our team to verify that your account balance covers the amount and that no holds or pending transactions apply. Once approved, the funds are sent to your e-wallet, mobile banking, or local payment account. Delivery typically occurs within a standard processing window, though timing can vary depending on payment provider load and your bank's processing speed. Always ensure the mobile wallet account or linked bank account matches the name on your lohan account to avoid delays. If a withdrawal is delayed or doesn't arrive, check your lohan withdrawal history for its status, and contact support if you need assistance tracking it down.
Our lohan live chat support team is available during standard business hours on weekdays. We extend coverage on weekends and public holidays—such as Imlek, Nyepi, and around major sporting events like Piala Indonesia—to handle increased support requests. Outside of these hours, you can email our support team or use the in-app ticket system to submit your question, and we'll respond according to our standard response time policy. Check the Support page in your account dashboard for current hours and any holiday schedule updates. If live chat shows as offline, the widget will display when we'll be back online, and you'll have the option to leave your contact details so we can follow up.